Returns & refunds

This is a convenience translation. Only the German version is legally binding.

Fresh fruit cannot be sent back. Even so, we want you to be satisfied.

Returning fresh produce

Our citrus fruit is fresh produce and perishable. Returns are therefore not possible. This also applies if the box has already been opened.

Quality and complaints

If your box arrives damaged or fruit is spoiled, please contact us within 48 hours of receipt at ciao@amici-agrumi.ch. Please send us one or two photos of the affected fruit and of the packaging. We will replace the affected quantity with the next delivery or refund the corresponding portion, whichever you prefer.

Citrus fruit is a natural product: differences in size, shape, colour and peel are normal and not a defect. The weight of a box may also deviate slightly from 9 kg.

Cancellation

You can cancel your order free of charge up to the order deadline. Simply write to us at ciao@amici-agrumi.ch. After that, cancellation is no longer possible, because by then the order has already gone to Sicily and Jessica and Emilio harvest exactly this quantity for you. That is the core of our purchase guarantee.

Wrong delivery

If you have received a different variety from the one you ordered, please contact us within 48 hours. We will send you the correct variety or refund the amount.

Refunds

Refunds are made within 10 days via the payment method you chose when ordering; for payment by invoice, by transfer to your bank account.

No right of withdrawal

Under Swiss law there is no statutory right of withdrawal for online purchases. For fresh produce there is also no contractual right of return. Instead, we offer you free cancellation up to the order deadline and replacement in the event of quality problems.